tag:status.payment.co,2005:/historyPocketVendor Status - Incident History2024-03-19T03:48:40-05:00PocketVendortag:status.payment.co,2005:Incident/80941102021-09-27T13:47:44-05:002021-09-27T13:47:45-05:00Heroku (hosting platform) is experiencing issues<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:47</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:45</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:10</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>10:28</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue, and working with Heroku to resolve.</p>tag:status.payment.co,2005:Incident/40412202020-05-05T17:42:51-05:002020-05-05T17:42:52-05:00API Down<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:42</var> CDT</small><br><strong>Resolved</strong> - An issue with our hosting provider caused unexpected errors for the last 30 minutes. This has been resolved.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:41</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:36</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:36</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>17:26</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the API being down.</p>tag:status.payment.co,2005:Incident/29420702019-08-31T13:21:43-05:002019-11-25T13:05:39-06:00Heroku down<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:21</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:52</var> CDT</small><br><strong>Update</strong> - We want to give you more information on progress at this point, and what we know about the event. At 4:33 AM PDT one of 10 datacenters in one of the 6 Availability Zones in the US-EAST-1 Region saw a failure of utility power. Backup generators came online immediately, but for reasons we are still investigating, began quickly failing at around 6:00 AM PDT. This resulted in 7.5% of all instances in that Availability Zone failing by 6:10 AM PDT. Over the last few hours we have recovered most instances but still have 1.5% of the instances in that Availability Zone remaining to be recovered. Similar impact existed to EBS and we continue to recover volumes within EBS. New instance launches in this zone continue to work without issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>08:53</var> CDT</small><br><strong>Investigating</strong> - Heroku is experiencing widespread platform issues that is disallowing our proxy api to restart.</p>